Can you imagine doing this in your public broadcasting company?

In: Innovation| New Media| Public Media

30 May 2008

Michael Rosenblum — a perennial favorite writer of mine — has a series of posts this week about how the Travel Channel (a division of Discovery, the company vacuuming up viewers out of the PBS audience) is training all of their employees how to plan, shoot, edit and finish good video using the small cameras and laptop editing systems that are the hallmark of the Travel Channel Academy.

The best post is A Commitment to Literacy.

Imagine a world in which everyone in your public media company — your radio folks, your TV folks, your web folks, sales people, engineers, everyone — learned the pieces and parts of your craft, your public service. Everyone would have a basic, functional literacy about audio, video, text, photos, social media and so on. Wouldn’t that make your company smarter, faster, more dynamic, more engaged, more productive? Everyone would have a stake, an experience, that directly relates to the core mission and functions of your public service business.

I work in a public radio and public TV company in which several employees don’t even have televisions at home. Those that do have TVs mostly don’t watch them or spend very little time watching our own channel. I almost never watch our station — it doesn’t speak to me much. [To tell the truth, I haven't turned on the TV to watch anything since Memorial Day. But I have watched a couple TV shows on Hulu.]

So what could make our media outlets more engaging — even for our own teammates? Contextual relevancy — meaning. It needs to be a meaningful thing to them. They need to feel involved. Same for the people formerly known as the audience.

The future of media companies will be focused not on distribution technologies (which will fade into the infrastructure background), but on meaningful media production and the social transactions that go along with it — the conversations, the sharing, the community, the Context. Imagine a company where everyone is immersed in media and community relationships.

I want my receptionist to know how to shoot and edit video. I want the membership people to be able to record and edit audio. I want to have a staff populated with smart people that can write, take a good photo, and sling digital media around without throwing up their hands in frustration.

Sure, there are day-to-day tasks that need to just get done, and they don’t involve video cameras or microphones or web sites and they aren’t always “fun.” (Believe me, I know — I have to go setup a bunch of stuff for a pledge drive starting right after this.) But if every job and every task were infused with the knowledge of why and how we do what we do, wouldn’t that make working in public media all the more meaningful for everyone involved? And wouldn’t that make for a better public service?

5 Responses to Can you imagine doing this in your public broadcasting company?

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Todd Mundt

May 30th, 2008 at 2:31 pm

This is great – builds on that idea of every employee being on the frontline of interaction with customers… or to use the term that’s big at the moment, everyone can be a part of the groundswell.

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John Pemble

May 30th, 2008 at 2:42 pm

Michael is a real pistol. He’s a go getter.

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roblef dot com » links for 2008-05-31

May 30th, 2008 at 4:30 pm

[...] Can you imagine doing this in your public broadcasting company? media and tech literacy a must for businesses (tags: media literacy video public broadcasting) [...]

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John Proffitt

May 30th, 2008 at 5:44 pm

Todd, you get the award for buzzword of the day!

And I know you’re secretly marketing the new book, “Groundswell,” from the two social media analysts (Li and Bernoff) at Forrester.

Tell you what… I’ll see your buzzword and raise you an Amazon link!

http://www.amazon.com/dp/1422125009

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Chris Lopez

June 3rd, 2008 at 3:47 am

That sounds like a great idea, Johh. I’d love to work in a place like that. Unfortunately, I don’t. Where I work the mentality is more “That’s doesn’t fall under my job description and I’m not really interested in learning how to do anything different or new so I’ll just find someone else to dump it on” Pretty frustrating.

PS: Groundswell is a pretty cool buzzword. Can’t use it where I work, I don’t think. But I think I’ll pass it along to my wife. I’m sure she can find a context in which to use it.

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Q: What is the purpose of public media when the cost of content creation and distribution has evaporated and the value of content itself has rapidly fallen toward zero? If there's no value to be gained from scarcities of content or distribution, how can we survive?

A: Context, Contact, Tribe -- Discuss.

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