I appreciate the “sunk cost” notion [of smartphone stickiness], but I think for most users in most cases, that’s a non-issue beyond any given 2-year period. When the phone costs $100 to $300 subsidized but your monthly cost is already $75+, the hardware cost is not a barrier to switching. In fact, anyone that doesn’t upgrade their phone — and posisbly switch platforms — at the turn of their contract is leaving money on the table, based on the way carrier contracts work today. I routinely talk with friends whose contracts are coming up and they usually consider their options. Some are loyal to a platform, but most aren’t.

What seems to create loyalty or stickiness are only a few factors, and rarely are all at play for any single user:

1. some number of platform-specific apps that the user considers critical to smartphone value
2. a large number of platform-specific apps or media on which the user spent a lot of money and wants to retain that value
3. direct ownership experience with both iOS and Android, after which the user has made a choice and plans to stick with it (so far, iOS is winning in this category amongst my peers)
4. irrational love of or hatred of either iOS or Android based on emotional criteria (generally Android wins in this category because that torch burns particularly bright, similar to the way some people support Linux)

By the way, on #3, there hasn’t been enough time for most people to have owned both platforms yet. The first true smartphone was the iPhone in mid-2007. Android with comparable features didn’t come until much later. We’re only at the opening of 2011 — only 3.5 years into the iPhone and 2.5 or less into Android. Even if you bought an iPhone in July 2007 and bought an Android in July 2009, only this year would you be eligible to switch back. That’s not enough competitive time to draw conclusions yet on stickiness.

via youtube.com

I remember talking to IT pals of mine 5 years ago about how location-based information was going to be the Next Big Thing. It took 5 years, but we’re finally here.

Public service media can use location, too. Indeed, as creators, conveners and curators of media that’s focused on communities in specific locations, this stuff will be huge.

If we get out of the studio and get into the community, that is.

“More than a few traditional media executives fervently believe Google aims to conquer the world. By obsessing about Google’s ‘evil’ intentions they spend too much time playing defense and not enough time figuring out their own digital offense.”

Hat tip to @matthewfelling for the find.

Google Wave Intro by Epipheo

A quick-and-dirty explanation of what some of Google Wave can be. Very popular video from the last couple of days on the social networks.

Google Wave Intro from Google – May 2009

A very long introduction, but it’s very complete and fully geeky for those that are interested.

We’re still in the midst of a strategic reconfiguration at the office, yet that seems to be slowing down now, as… well, I can’t really explain it without betraying confidences. Basically the process of reviewing the company’s structure and mission has stalled out and I don’t know when, or if, it will re-engage. I’m hopeful that we can startup again before June, but who knows. It’s been quite the roller coaster and at the moment I just want to get off and find a Sno Cone.

—–

Separately — and way more fun — I’ve been working on moving my company and all its employees over to Google Apps, in the process dumping our Microsoft Exchange e-mail server and Outlook (at least officially).

So here’s the question: Do you have experience with moving your company over to Google Apps, especially away from Exchange and Outlook? If so, I’d like to hear about it either in the comments or via e-mail.

Right now I’m still in the planning and early-adopter transition phase, but in the end I have to migrate about 40 people to the service (which is tiny, I know), moving most of their archived mail to the service. I’ve already run into a couple mail migration glitches and I’m still figuring out how to handle public folders.

In the end, I expect to save anywhere from a few thousand to several thousand dollars per year (electricity, server upkeep, backup management, software licensing, staff time) and get some intangible cultural benefits from pushing the company further online. Instant messaging integrated with the web e-mail client is compelling, as is vast e-mail storage space and the document sharing features of Google Docs.

So let me know if you’re a Google Apps shop. What works? What doesn’t work? Send me your cheers and your jeers for the service. I can share my experiences, too, if that’s helpful.