Tech / Media / Strategy / Culture
Google Wave is all the rage. Not sure what it’s about? Here are the 2 things you can review to become an expert (without actually getting an account):
A quick-and-dirty explanation of what some of Google Wave can be. Very popular video from the last couple of days on the social networks.
A very long introduction, but it’s very complete and fully geeky for those that are interested.
Awesome new entrant in the online advertising biz. And their debut self-promotion piece does more than promote — it actually teaches. Are you paying attention old-school advertisers?
How about you public media? Do you understand how the web isn’t broadcast? There are a few at NPR that get it. What about the local stations?
I’m doing some housecleaning with the site, especially focused on cleaning up the design. I’m also deploying a new logo, like so:
Things should be settled in by early October, well ahead of the PublicMediaCamp festivities. In the mean time, things may look a bit messed up and some features may not appear. Thanks for your understanding!
Welcome PublicMediaCamp attendees!
You may be wondering, “What — or who — in the world is Gravity Medium?”
Well, the short version is this:
And perhaps most importantly…
I chose to become a “sponsor” because, well… it’s going to be a great conference (or un-conference, if you prefer) and I feel kinda bad about getting in for free. And, c’mon — let’s get real — a little blog traffic wouldn’t kill me. 😉
Right now (early October), I’m firing the blog back up with a revised site design and more postings. Plus, I’m expanding my Twitter community via @gravitymedium. Gravity Medium has been largely quiet for months as I’ve made some professional changes and as I’ve worked heavily on building a social media community in Anchorage.
The PublicMediaCamp has given me new energy to fire things back up. And I owe special thanks to both Karen Olstad, COO at WOSU Public Media and to the Energizer bunny of digital media at NPR — Andy Carvin — for suggesting I attend. They moved me from “meh” to “Yeah!” and I can’t thank them enough.
Thanks to @acarvin and @jdcoffman for organizing one of my favorite things: a Tweetup!
My photos from the conference are all posted to Flickr. Check out my photos or all the photos in the Public Media Camp group.
If you’re looking for me anywhere online, you can find pretty much everything on my Google Profile.
The attached AT&T video has been making the rounds lately on Twitter and beyond. It’s a series of commercials broadcast in 1993 — dubbed the “You Will” campaign — centered on the notion that AT&T is working to bring you next-generation technologies and experiences.
Keeping in mind these commercials were first broadcast 16 years ago (!) and were pitched at the time as futuristic fantasies, it’s remarkable to see how many of these predictions have come true, and come true to a such a complete degree.
For fun, let’s watch the video, then review the predictions and compare them to current technological facts in the industrialized world.
http://www.youtube.com/v/TZb0avfQme8&hl=en&fs=1&rel=0
Borrow a book from thousands of miles away
Status: Done and improving
In the 1993 futurist’s eyes, a person looks at a book through a digital screen of some kind; as they swipe a finger across the screen, the pages of the book turn. While that’s a very literal representation of a book from a distance, we pretty much have that functionality today in lots of ways. PDF documents make digital documents look the same on any screen or platform, plus the contents are searchable. Google’s book digitization efforts (legal wranglings notwithstanding) are a remarkable and growing achievement. Plus the arrival of Amazon’s Kindle — the first mass-market e-book reader to even marginally catch on — arrived last year. And I have at least two iPhone apps that let you swipe a finger across the screen and watch a virtual page turn.
Interestingly, the notion of “borrowing” a book likely won’t come true. That suggests that only one person can look at or “use” a book at a time. But in a world of digital goods, everyone can have a copy simultaneously. No late fees.
Cross the country without stopping for directions
Status: Done
No argument on this one. AT&T’s futurists showed an in-dash GPS navigation system that’s increasingly common today. The devices are even portable. The only thing AT&T did to jazz up what we already have is to put Hollywood-style fly-through structural videos into the screen. Everything else — road locations, spoken directions — we’ve already got.
Send someone a fax from the beach
Status: Done, but already outdated
Faxes? That’s so 1993. While technically you can send a fax from the beach today, why would you? Nope – today we shoot video with our cell phones and upload the clips to instantly share with friends and family worldwide. Not to mention sending e-mail. All that’s required is a live Internet connection via cell service or WiFi — which is nearly ubiquitous. In fact, with the right phone and connection, you can stream live video from wherever you are to thousands of live viewers anywhere on the ‘Net.
The other thing shown in the video is the fax sender writing on what we would call a tablet PC screen. Tablets are widely available, but rarely purchased these days. The pen-style interface pioneered by the Newton actually shipped for the first time in 1993 and, with an appropriate modem, you could actually send a fax from the device. You just couldn’t do it without a physical phone line yet.
Pay a toll without slowing down
Status: Done
This was done years ago, especially on toll roads in the more trafficked parts of the country. You pop an RFID chip into your car from the toll road operator, pass through the toll area at a reasonable speed, and your account is debited appropriately. Simple. In fact, I had an RFID chip from Mobil years ago that let me pay for gas by simply waving my tiny keyfob near a gas pump pad and everything was handled in the background. This is old hat.
The one thing the futurists got wrong is the notion of speeding through the toll booth at 90mph, as the driver appears to do in the commercial. That’s just not safe.
Buy concert tickets from a cash machine
Status: Done, but not in the way AT&T predicted
Cash machines, or ATMs, are really still just for simple bank-related transactions these days. And rightly so. C’mon — you’ve stood behind the person that’s taking so long to use the ATM you wonder if they’re handling their secret Swiss bank account — we don’t want these devices used for more transactions! On the other hand, you can buy anything online, and you can do it from any number of ‘Net-connected devices.
Example: Last spring I was in Washington, DC with family and we decided to see a movie. Not being from the area, we didn’t know what theaters were nearby or what was playing. So I whipped out the iPhone, got a GPS fix on my location, and used the Fandango app to find the nearest theaters and get current showtimes. Then with a few taps, I selected a movie, a time and paid for the tickets instantly. This would have been unimaginable just 3 years ago, let alone 16.
All told, we can buy concert tickets today from far more locations than just ATMs.
Tuck your baby in from a phone booth
Status: Done, but no phone booth
Leave it to a phone company to see a future for phone booths. We do have Internet cafes — a kind of 21st-century phone booth, I suppose — but people traveling a lot already have their own laptops, most with webcams built-in. With Skype, iChat and lots of other apps out there, you can “tuck your baby in” from anywhere your laptop hooks up to the Internet.
Open doors with the sound of your voice
Status: Can be done, but it’s not done much or easily
The automated home has always been “just around the corner” ever since the Jetsons were first on the air (1962). You can do this “voice print” thing today, but you have to be really determined. While voice recognition, as a form of biometrics, does exist, it’s not widely used and not generally in consumer electronics. What you can do fairly easily today is get an RFID key that will unlock the door for you without a word, but just physical presence.
Carry your medical history in your wallet
Status: Not quite there yet
Google Health, one example of the Personal Health Record (PHR) movement, exists already. So if you’re determined to digitize your medical records and you’re willing to take on the perceived privacy risks, you can do it right now. Info in your wallet? Well… sort of. You can bring up your data on any Internet-connected computer with your username and password, so there’s that. And again, if you’re determined and willing to take the risk, you can store the same data on a USB flash drive — and that would fit in your pocket.
Generally speaking, digitization of health info continues to move incredibly slowly, probably due to privacy worries and the lack of standards for data interoperability (despite early work on the HL7 standard and work on HIPAA). Plus, there are no economic incentives for the players involved. So this will come someday… someday…
Attend a meeting in your bare feet
Status: Done
You’ve been on conference calls where there are screaming children or barking dogs in the background, right? Yeah, me too. This one’s definitely done. Maybe overdone.
Watch the movie you want to the minute you want to
Status: Done
Video-on-demand has been around in one form or another for many years now. It’s not universally available and it may require “extra” subscriptions to your cable, satellite or fiber provider, but it’s out there. If you consider computer screens as legitimate viewing devices, you can also add Hulu as an example of a monstrously huge on-demand viewing service.
Learn special things from faraway places
Status: Done
Distance learning is old hat on most university campuses these days. It may not be as flashy or as interactive as the example shown in the commercial, but it’s out there. Video, audio, remote interactivity options — it’s all there. Not to mention discussion boards, blogs, real-time chats and more.
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So what’s the score? Of 11 predictions, 9 are already a full reality (82%) while the other 2 are largely done while still under active development. If you’re willing to work for it, the futurists were completely on the ball on all counts.
Pretty amazing.
These videos are always fun. Thanks to @ike6 for the mention on Twitter.
http://www.youtube.com/v/6ILQrUrEWe8&hl=en&fs=1&rel=0&color1=0x3a3a3a&color2=0x999999
I’m out of the nonprofit world these days, but I’ve spent some years in it, so I’m not at a total loss as to how things work and how cultural norms accrue. I’ve got my opinions, to be sure.
So when I saw, via FriendFeed, a post from Beth Kanter — Seth Godin’s Non Post About Nonprofits: Deers in the Headlights? — I was curious. I like both Kanter’s and Godin’s work and this seemed to be generating some buzz. So I clicked over to both Kanter’s post and to the original Godin post: The problem with non.
Quite a bit of the conversation was on Kanter’s site, so I joined the fray with the following post-length comment…
I was, until recently, trying to develop engagement media practices inside a public media company. It was a disaster, but not for the reasons most nonprofit managers would point to.It wasn’t about the tiny budgets or the excessive time required. It was about EXACTLY what Godin was talking about: resistance to change and slothful, good-enough-for-a-nonprofit management practices. It was also because the traditionalists liked their ivory tower positions; they liked speaking from on high to the little people in the audience. I was told we didn’t want to get the public involved in public media — that’s too messy.
Godin has nailed it and the reason for the violent response is precisely because he nailed it.
Lots of nonprofit workers, after a while, develop a sort of victimization mythology that serves the stagnation problem. “I don’t have enough money, so I can’t do this, so I can’t make more money… woe is me. But I’ll keep at it because I’m such a nice person. And maybe someone rich will come along and notice me. It could happen!” I saw that all the time.
Is it all nonprofits? Nope. But it’s a lot of them. Of the 2 million out there, how many are really creating engaging relationships with donors or their constituents regularly? Maybe 10,000? Whatever the number is, it’s not enough.
Here are the key nonprofit organization questions you have to answer:
charity:water is just the beginning. There’s a new generation of donors growing up right now and they won’t take your call or your e-mail or your mass mailing. But they will respond to an earnest call for help, especially from a friend they know. The next-gen trick is to be that friend first.
Nonprofits had best start making new friends. Because the old ones are dying and the broadcast campaigns (e-mail blasts, newsletters, appeal letters) will largely die with them. There’s still a place for building awareness, but action will come via relationships.
Godin’s pointing all this out through this post, his recent Tribes book and plenty of other posts. It’s a tough message, especially if you’re a “victim” inside a change-averse nonprofit (or a for-profit, for that matter!).
From here, you can deal with it — seeking new ways to engage your community — or just hope he’s wrong.
Frankly, I think it’s more fun to engage with your community regardless of what Godin says. But if proving Godin wrong sounds more fun to you, enjoy.
What I didn’t mention in my comment was my own immediate experience with fundraising for a cause via social media — via connections built across my own “community.” It was a small, first effort. But it was the collective action of a group of people with no nonprofit organization whatsoever. We came together to help a friend we’d literally never met.
For my generation and especially for Generations Y and Z, the old impersonal “broadcast” approaches used in public media and across the nonprofit spectrum will have diminishing returns.
But if I know you and you know me and we know we care about one another in some meaningful way — if we’re engaged in each other’s lives — the support will be there.
Updated 16 Sep 2011. Updates at the bottom of the post.
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Things are tough all over the public media world these days. But if you think you’ve got it bad, you should try working in the Alaska public media world. It’s brutal.
In case you hadn’t heard or figured it out, I was fired from APTI back in March, along with our news director, ostensibly for failing to “align” with the CEO’s preferred — and secret — strategy of merging all the public radio and TV operations in the state into a single company (there are roughly 25 separate companies). We were firings #3 and #4 from a management team of 7, all in less than a year. The GM hired a personal friend to replace us literally the next day. Oh, and the rest of those 7 managers? Only 1 is left, and that position was demoted below management level last year.
So if you’re feeling down about pay freezes, furloughs or being laid off, just be glad you’re not living with this series of unfortunate events (and these are just the ones from memory)…
August 2008
December 2008
February 2009
March 2009
May 2009
June 2009
About that last item… I met with and worked with KYUK’s GM a few times. He was one of the good guys. He resurrected the station’s finances and dealt with the privations of living in rural Alaska — a far cry from his decades of work in the Lower 48. I won’t name him here as that’s not really my right to do so — you can look him up if you’d like. But I can say I sure wish he had taken the GM job in Anchorage back in mid-2007. Things could have turned out very differently for a great group of people that have persevered through so many challenges in the last few years. They don’t deserve the chaos they’ve inherited.
I have no idea what the future holds for public media in Alaska. Public radio — of the rebroadcasting NPR variety practiced in Anchorage — is probably pretty safe, barring straight-up mismanagement. Pubradio gathers a good chunk of change in Anchorage and the cost structure is comparatively light. Public TV is another story. The cost of merely rebroadcasting prepackaged material is excessive and traditional TV production is out of the question for pretty much all the stations in Alaska (without special project funding, which goes to outside contractors anyway).
Internet effects on the business models are definitely coming to urban Alaska, as are demographic shifts that represent brand new media consumption habits for which public media outlets aren’t really prepared, at least not here on the continent’s edge. Those changes will occur slowly, accumulating quietly until, one day, it’s just too late for the old guard to meet the new challenges, and that’s when public media either gets more government funding (a bailout) or it just disappears.
For the Alaska stations, and especially APTI in Anchorage, the biggest problem remains the same one I identified when I started working there in late 2004: You must answer two questions: [1] Who are you? and [2] Why are you here?
Those questions remained unanswered for my entire career in Alaska’s public media world, no matter how many times I asked or how hard I pressed for an answer. (The current GM thinks he answered those questions with a “strategic planning” process everyone regarded as a waste of time.) But without knowing, deeply, the answers to those seemingly-simple questions, it doesn’t matter what “strategy” you have — you’ll drift, you’ll live off the good intentions of past supporters. Without those two answers your future will be created by fate, happenstance, luck and disaster rather than by coordinated effort around a shared, meaningful goal that’s relevant to the world today.
But enough of all that. What happens next in the 49th state’s 50th year? Hopefully nothing worthy of adding to the harrowing list above. Public media up here needs a breather.
And maybe, one day, new leadership.
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UPDATE: 15 Sep 2011
A few weeks back, the other shoe dropped. APTI and the other Alaska stations officially gave up on merging the stations together into a unified company. They are continuing to look at unifying the TV service.
This is both a relief and a vindication.
In the months leading up to my ouster, I was clear with the CEO in that I opposed the organizational merger concept, though I agreed that the TV services should be unified since they were so deeply and unnecessarily duplicative.
In place of pursuing a merger, I specifically recommended the organization spend its energies on reconnecting with the local community, not trying to create some mythical “all Alaska” media firm. There were so many things we could do to create meaning and value locally, in Anchorage, that we didn’t need to create a bunch of new work, namely beating back the obvious wishes of those local Boards and communities we’d have to take over.
Now that the merger push is dead, Alaskans that favor local public media can breathe a sigh of relief. Too bad it took 3 years of dragged-out talks and $88,000 of CPB money to get here. I should have just charged CPB $44,000 for the advice I gave on Day 1 and they could have pocketed the other half.
The last thing still under consideration: merging the TV signals into one. This is a slam-dunk and should have been pursued years ago. Oh, wait… it was!
Many years ago (the mid-1990s) 3 of the 4 Alaska public TV stations merged their signals into AlaskaOne. Anchorage was the only hold-out — they wanted to retain local control and — the real reason — local fundraising (cha-ching!). Back then, local PBS stations were pretty localized and raised a lot more money. But over the years all the stations converged on the same schedules as PBS tightened control over common carriage and everyone gave up local production and scheduling capacity as their fundraising and ad sales collapsed.
Today, merging Anchorage into the AlaskaOne family should just be done. The schedules are carbon copies anyway. Hell, I’ve been in favor of PBS just going all C-SPAN and taking the signal national and being done with it. But that’s another story. For now, let’s hope AlaskaOne finally captures Anchorage public TV and APTI turns its attention further and further toward local media and local public services.
Well, except for all the money made by rebroadcasting NPR stuff.
This week a friend sent a link to an AP story — Is your Facebook ‘charity work’ doing any good? — focused on how nonprofits can’t expect social media/networking. This prompted one of my patented long-winded replies. I figured I’d share it with a broader audience here.
These articles alternatively amuse and frustrate me. They group all “social networking” together in one phrase, and then spend all their time talking about Facebook and annoying ad campaigns. Then the article is over 500 words later and you feel dumber for it — you have no idea what to do next.
To me, social networking is not a fundraising system or method. It’s part of an ecosystem of relationship management, co-creation and social participation. And there’s no “one way” or system or technology or platform to make it work for you. Moreover, not everything WILL work for you.
Consider… go back and read the article and wherever it talks about “social networking” substitute “direct mail.” Is anyone suggesting that direct mail, on its own, is the savior of fundraising operations? Does anyone propose that direct mail is a way to reach everyone you want to reach? Is it the only way to maintain a relationship?
We have a spectrum of tools available to us today that weren’t available 10 years ago and certainly not 20 years ago. It requires that we learn some new techniques along the way, but the baseline fundraising proposition must remain the same: “we do X (something good) for you and for the ‘community and we deserve your financial, emotional and public support, please help us and your fellow man.” That’s it.
What I would say about social networking is that it’s different from all prior fundraising technologies in one fundamental — and market-changing — way: It allows donors to find and talk to each other. Rather than being a one-to-many communications model, it’s many-to-many.
Just think about that for a bit. This offers tremendous upsides, but also tremendous downsides. If, for example, your nonprofit is not behaving well in the world (in the eyes of some donors), they can spark a revolution against your current leadership, strike out on their own to create a competing service and so on. Because they can find one another now, they can use the social networking fabric against you.
Scary? Well, yes. But so long as you behave in a way that’s engaging, open, supportive and so on in your public communications, tribe leadership and interactions, you likely have little to fear. The nonprofits that put old-school fundraisers on the social media bandwagon will regret it — because those folks will use it as a bullhorn / bully pulpit, and that will fail gloriously and publicly.
Social media is, more than anything else, a leveling of the playing field and the productive networking of a formerly passive audience. What happens next is up to the people that use it — both in the nonprofits and in the philanthropic community (which now includes tiny players, not just the rich).
Transparency, openness, honesty, creativity, fun, sociability, seriousness of purpose, and tribal leadership are required to make social media work for you / with you. Anything less and the results will likely be unpleasant.
In addition to covering developments in the technology sector, This Week in Tech — the flagship of Leo Laporte’s podcasting network — often hosts guests directly participating in the media revolution that’s already in progress. And they often have illuminating conversations about what is and isn’t working in old and new media spaces, and in the spaces in between.
This week the conversation offered this little gem from Shira Lazar, a young pro in both new and old media (at time index 5:14):
Bingo. This is the future for nearly all media (but not absolutely all). If you don’t have or can’t maintain control over media distribution in a 1-to-many distribution model, then you must learn to engage an audience.
This is also known as building and leading a Tribe.
Be sure to listen to TWiT 190 from about 3:20 to 13:00 for the complete old/new media and audience conversation. Plenty of relevant ideas for public media leaders.
Gravity Medium 