On advertising market shifts

Recently, Robert Paterson pointed out a Diane Mermigas piece talking about shifts in the advertising market, especially in relationship to network TV sales. According to the Mermigas analysis, network TV stands to lose up to $1.5 billion during this season of “up fronts” alone. That’s a lot of dough for any industry to lose nearly overnight, even if it is spread across several mega-media corporations.

I commented on Paterson’s site, but realized I liked my response so much I wanted to elevate it to my own blog in the process. Here’s Paterson’s question and my own response:

Is this the problem stated in Money terms?
Here is Diane Mermigas talking about the commercial networks — is this the same for NPR and PBS?

I would say Public Media are not impacted as directly by advertising losses like this, nor do the losses/impacts happen in phase with commercial media.

But the losses are there or soon will be (depending on the size and sophistication of your advertising clients).

But what’s worse — much worse — is that revenue from advertising (sponsorship!) is not managed as professionally in public media as it is in commercial media. This means that trends in ad spending are not understood as well in public media as they are elsewhere. So as changes ripple through the ad space, public media won’t figure it out for several cycles. Blunted reaction times will lead to lost opportunity and lost money.

Commercial outlets have a firm, financial bottom line and they calculate where that line lies every day, every week, every month, every quarter. Public media is not so fastidious. Our bottom line is the soft concept of “public service” (imagined in many different ways) and revenue is only a means to that end. We don’t have hard measures of public service, we don’t analyze so deeply or accurately, as a group (I’m sure there are some exceptions, of course).

Indeed, as nonprofits, we tend to downplay “overhead” costs like sales analysts or “management” functions that could lead us to higher revenues and better customer relationships in the underwriting space. We don’t really operate like a business where it matters most — where money intersects with mission.

On top of all that, then there’s the problem of TV. All TV outlets have fewer and fewer viewers as the mass media model breaks down in a flurry of new outlets and platforms. And then there’s the demographics of PBS generally, which are less-than-desirable for many marketers.

In short, the money is moving where it can get greater impact, and public media outlets are pooly prepared to sense the change or alter course to meet the advertisers at their new destinations.

The solution? Get engaged locally in a way that’s unassailable by national trends. Build deep relationships that, yes, can be “monetized” in both corporate and individual realms. Develop relationships with sponsors that have historically not played in local media. Plus, get your butt online in a real way, not with business card web sites. Oh, and be sure to have some hard-nosed analysts on board that keep the business honest on the numbers — avoid the doe-eyed optimism that sometimes overtakes “soft” nonprofits like ours.

News: Our most important edge

There’s been a lot of chatter this week about NPR’s coverage of the earthquakes and their aftermath in the Sichuan province of China, and for good reason. Reporting, especially by Melissa Block from Chengdu, has been remarkable: it’s immediate, detailed, dispassionate, and yet so completely human and humane. Lots of folks in public media have noted how proud they were to be professionally associated with just this kind of public service, and I felt the same way.

Indeed, I felt about NPR’s coverage exactly the opposite of what I feel every time I see or hear commercial media reporting on, well… anything. I’ve cited before my disgust for all things TV news and especially cable news. The disasters that are CNN, MSNBC, Fox, CBS, ABC, NBC and so on would be laughable if they weren’t so fundamentally damaging to our democracy. They’re a cancer, not a public service, as they make our nation dumber with each minute of air time. They’re part of what I call the “bread-and-circuses” media. (And I’m not saying this for dramatic effect — I’m literally angered and saddened with each appearance of Wolf Blitzer and the army of morons that make up commercial TV news.)

Which leads me to a positive point, rather than just a rant.

Continue reading “News: Our most important edge”

Brief update… and a question

I’ve been remiss in writing for Gravity Medium lately, due to a bunch of things going on in my paid professional life.

We’re still in the midst of a strategic reconfiguration at the office, yet that seems to be slowing down now, as… well, I can’t really explain it without betraying confidences. Basically the process of reviewing the company’s structure and mission has stalled out and I don’t know when, or if, it will re-engage. I’m hopeful that we can startup again before June, but who knows. It’s been quite the roller coaster and at the moment I just want to get off and find a Sno Cone.

—–

Separately — and way more fun — I’ve been working on moving my company and all its employees over to Google Apps, in the process dumping our Microsoft Exchange e-mail server and Outlook (at least officially).

So here’s the question: Do you have experience with moving your company over to Google Apps, especially away from Exchange and Outlook? If so, I’d like to hear about it either in the comments or via e-mail.

Right now I’m still in the planning and early-adopter transition phase, but in the end I have to migrate about 40 people to the service (which is tiny, I know), moving most of their archived mail to the service. I’ve already run into a couple mail migration glitches and I’m still figuring out how to handle public folders.

In the end, I expect to save anywhere from a few thousand to several thousand dollars per year (electricity, server upkeep, backup management, software licensing, staff time) and get some intangible cultural benefits from pushing the company further online. Instant messaging integrated with the web e-mail client is compelling, as is vast e-mail storage space and the document sharing features of Google Docs.

So let me know if you’re a Google Apps shop. What works? What doesn’t work? Send me your cheers and your jeers for the service. I can share my experiences, too, if that’s helpful.

Mundt cuts the cord, lives to tell about it

Bravo to Todd Mundt on both “cutting the cord” from his cable company and writing in-depth about the process and experience of consuming media — up to and including HD video — without cable (or satellite) TV service.

The mix of technologies required today are a bit daunting to anyone that wants just a plain old “boob tube” experience, but for any moderately inclined hobbyist, this is pretty accessible.

Furthermore — and this is the kicker — there’s more content out there on the ‘Net than on PBS, as lots of sources distribute directly and PBS (for various reasons, many of them good) chooses not to carry the stuff.

Read all about it here.

(For the record, Todd reports that he still uses the cable company for Internet access, just not for TV. My own experience is that my local cableco won’t sell me high speed service without a TV bundle, so I can’t fully follow his example. However, I have stopped watching BSG on TV and instead watch exclusively via hulu and DVD).

Oh, and be sure to follow Todd on Twitter, if you aren’t already.

Video on KPBS' use of Google Maps

Those of us that follow public media already know the story of the San Diego wildfires last fall and how KPBS online staff rose to the occasion with a quick usage of Google Maps and Twitter to keep the public informed. It’s a great story.

Now Google, in a lightly self-promotional way, has posted a video starring the team from KPBS that made it all possible. It’s wonderful to see new media folks in the public media world getting some credit. And now you’ll be able to spot them at the next conference you attend!

For more from the KPBS team — and others that have used social media in disaster situations — be sure to listen to the Disaster Relief and Emergency Preparedness session from IMA 2008:

The wildfires in southern California, the bridge collapse in Minneapolis, the bombing in London. Hear the experiences of our colleagues faced with these crises: what tools they used, how they deployed their staff; what collaborations helped them deliver effective service.

Moderator: Andy Carvin, NPR

Panelists: Leng Caloh, Senior Online Editor, KPBS; Peter Horrocks, Head of the Multi Media Newsroom, BBC; Julia Schrenkler, New Media Interactive Producer, Minnesota Public Radio

[audio:http://wowzaweb.streamguys.com/~ima/2008audio/using-social-media-for-disaster-relief-and-emergency-preparedness.mp3%5D

Download the original MP3 audio file here.

iTunes Store: Introduction to dominance in 5 years flat

Apple’s online media store turns 5 years old this week.

At launch in 2003 the store had around 200,000 music tracks and a handful of early-adopting customers. Today there are something like 10,000,000 songs, but there are also audio books, iPod games, video and audio podcasts, TV shows and feature-length movies.

I remember the early years, when Steve Jobs would talk up sales figures and the size of the library and would point out where Store sales were in relation to other music resellers, physical or digital. Wal-Mart was always at the top of the heap, followed closely by Target and Best Buy. In each annual update, iTunes would step up the chart, knocking off one competitor after another.

But in all those years, I never thought iTunes would become the #1 music reseller in the U.S. That came to pass earlier this month, based on studies published by industry monitors.

How many other companies have entered a long-established (perhaps stagnant) market and rocketed to #1 in just 5 years, shoving aside formidable competitors along the way? Moreover, who’s done that while simultaneously shifting the shopping, distribution and delivery system from physical to virtual?

Simply amazing.

New competition may be afoot, of course. Amazon recently (late 2006) added their MP3 store, which is pretty good (I’ve bought media through both outlets), and they’re growing quickly. But they aren’t yet threatening iTunes. Maybe someday, but not yet.

For public media, the message is this: people will go online for things they used to get other ways, if the overall value proposition is good enough. And they’ll pay gladly for the service.

Oh, and by the way… make sure all your podcasts are listed in the iTunes Store (it’s free). With some 50,000,000 customers, listing there is simply required.

NPR's Thomas goes to Etsy; Surprise — it's not a conspiracy

Recently I’ve told people I know, especially folks I meet via Twitter, that this here blog is really kind of an “inside baseball” thing for public media purveyors or supporters. It’s not a general interest kind of thing. Well, for this post, I’m going to kick up the inside baseball factor a notch…

In the wake of the Ken Stern departure from NPR, the rumblings in D.C. were audible all the way out here in Anchorage (it helps if you have a former NPR staffer working in the next office). Stations across the country were in a tizzy for a few days trying to read the tea leaves — what did it all mean?

Then a few weeks later we heard about the departure of Maria Thomas, NPR’s digital media guru. As one of the chief architects of NPR’s many digital initiatives, her exit fueled speculation that the elimination of Stern was a rebuke of online activities at the company and Thomas left because her days were numbered.

At least that’s the speculation I heard. But I didn’t believe it.

Thomas came to NPR with solid online / e-commerce experience. She did great work at NPR. But I suspected she basically had achieved all she could in a company that, for all its good intentions, cannot move too terribly quickly, given the distributed nature of its goals and relationships. Plus, her work would have gotten her continued attention in web circles. She was likely hit with a job offers repeatedly. 

Today venture capitalist (and uber-blogger) Fred Wilson announced Thomas’ installation as COO of the unique online retailer Etsy.com. While we knew the Etsy part of the story weeks ago, I think the warm welcome she’s being offered tells the real story — that hiring Thomas was a coup for Union Square Ventures and Etsy, not a housecleaning for NPR.

Be sure to check out the introductory video — great stuff. And note what Thomas says when asked why she likes Etsy: “I love that Etsy means connecting with something authentic.” Spoken like the new media veteran she is.

Of course, I could be wrong. Hit me in the comments if I’m missing anything.

Latest podcasting study is out

I know, it’s probably already in your RSS reader, right? But if not, be sure to check out the new (2008) podcasting study by Edison Media Research. This year shows a solid bump upward in consumer adoption of podcasting and it’s always great to get new charts for wallpapering the office and showing your pals how quickly these newfangled media things are catching on.

Check out the intro and download the report PDF here.

Broadcasting stocks? Sell, Sell, Sell!

Caddyshack, a favorite movie from my teen and college years (oh, who am I kidding — it still cracks me up!) includes a scene with the late Rodney Dangerfield in which he’s on the phone with his stock broker. Dangerfield plays an obnoxious nouveau riche land developer by the name of Al Czervik.

Excitedly Czervik shouts into the phone: “Buy, buy, buy!” and after a pause to listen, “They’re all buying? Then sell, sell, sell!

That last piece of advice now appears to apply to stocks in the broadcasting sector, according to a report in BusinessWeek, which includes this ominous quote:

Meanwhile, traditional broadcasters will probably remain challenged by secular factors such as audience fragmentation, as advertisers shift more spending to the Internet and other new media platforms, Amobi says. A terrestrial radio recovery could be impeded by a continued supply and demand imbalance, while the satellite radio companies have also seen anemic retail sales, even as they await a likely imminent regulatory decision on their pending merger proposal. However, TV advertising offers a bright spot, in our view, with a relatively strong 2007-08 upfront and scatter market for the networks, and a specter of record political dollars for local stations with the upcoming Presidential elections.

To be fair, this isn’t exactly breaking news. Audience fragmentation has been the hallmark of the 21st century as media outlets and platforms proliferate and the old media companies actually accelerate their decline by reflexively going for ratings with sensationalist and over-commercialized programming.

And on the matter of TV advertising, what happens after the 2008 election cycle? That’s not a pretty picture, even if it does come in HD.

Podcasting in Plain English

I remain amazed at how misunderstood the notion of “podcasting” is. It’s been nearly 4 years since it arrived on the scene yet folks in public media remain baffled — along with the general public.

Perhaps Leo Laporte was right a couple years ago when he suggested that the “pod” in podcasting be eliminated and replaced with “net” to make “netcasting” the word. Of course, that might have confused things with various forms of streaming.

In any case, here’s yet another Common Craft video you can share with your public media clients to explain podcasting a bit. You can even contact Common Craft to get the video branded with your own company name.

I would also recommend Apple’s introduction to podcasting, which is iTunes-specific, but iTunes is a really great choice for most listeners due to the integration of their podcasting directory / subscription system.