Scarcities to exploit

TechDirt’s Mike Masnick summarizes 10 different scarcities your public service media company (okay… ANY media company) can use to fund operations:

So the key is to find scarcities — as we’ve said many times. But, not just any scarcities. Those scarcities must also be valuable. Value plus scarcity is the real reason to buy. And, the intersection may be different for each kind of content creator. In fact, it should be different for each content creator, because it is essential to recognize how to express the key value that a particular creator brings to the table. To help explain that, we discussed 10 key scarcities that are helpful to think through in creating reasons to buy. The list is not complete, but is a good starting point.

  1. Access: Access to the actual content creators is a real scarcity and one that can often be used to make money in ways that make fans quite happy. In fact, a study released at Midem claimed that, in a recent survey, 19% of respondents claimed they would pay anything to meet their favorite star. Now, obviously, that’s a bit of hyperbole, but it does suggest a high degree of demand for access from top fans.
  2. Attention: One of the most important scarcities in the digital age. Attention is incredibly scarce, and if you’ve got it, you can do a lot with it.
  3. Authenticity: This one also includes “trust.” The ability to be authentic carries tremendous weight and is quite scarce at times. But if you can provide something that is authentic and valuable, it’s often a very strong reason to buy.
  4. Exclusivity: Many people value having something that very few (or perhaps no) others have.
  5. (New) Creation: The ability to create something new is a scarcity. This often confuses people, because a digital good once created is no longer scarce — but the ability to create it is still very much a scarcity.
  6. Tangibility: The granddad of scarcities: physical products. Sometimes when we discuss scarcities people seem to think that we’re only talking about tangible products. Nothing is further from the truth, as we often think that other non-tangible scarcities represent much larger opportunities, but that doesn’t mean you should ignore the value of tangible products.
  7. Time (saving or making): People will pay if you can save them time (or give them extra time in some manner).
  8. Convenience: If you make things more convenient, many people will buy, even if free options are available. That’s one reason why iTunes has done so well. Apple has made the whole process super convenient. It’s also one of the top reasons why people say they buy bottled water — even if they know the water quality is no different than tap water. They just find it more convenient.
  9. Belonging: Never underestimate just how important a sense of belonging to a group or a tribe is — and being able to provide that in an authentic manner can be a true scarcity.
  10. Patronage: Definitely depends on the situation, but there are some people who just want to support an artist, no matter what. And that presents a scarcity.

via techdirt.com

Awesome list and great thinking and strategy points. Some of this public broadcasters have already learned (belonging, patronage, attention).

But the rest are ready to be explored.

Movie made by chimpanzees on BBC

Initially, the chimps were more interested in each other than the video technology, as two male chimps within the study group vied to become the alpha male, disrupting the experiment.

via news.bbc.co.uk

Sounds like some TV producers I’ve known. 😉

Derek Powazek – What I Hope Apple Unleashes Tomorrow

Tomorrow, if the stars align, Apple could unleash a device that’s sexier than reading a magazine. A glossy screen like the iPhone, quality content in the iTunes store for a (hopefully) reasonable price, major publishes on board and independent publishers like me able to join in.

Apple already has all the pieces in place. The iTunes music store, right now, has magazines in it. You probably didn’t even know that. They’re using the podcast framework to distribute PDFs. But that falls back into the old problem of reading PDFs on a computer (it sucks) and charging for content (you can’t).

But an Apple device that leverages the power of the iTunes store, that makes it easy to buy and read digital content, that opens up for participation from all kinds of publishers … it could be the missing piece of the puzzle.

It’s the same hole they filled with the iPod. When it came out, there were CDs on one side (physical media for sale) and file-sharing on the other (free but dodgy). The iPod filled the media experience gap, and the iTunes store filled the payment side. Many pundits said it wouldn’t work. It worked.

via powazek.com

It’s critically important for public broadcasters to watch the introduction of the Apple tablet. It’s the first device of what is likely to be a new era — an era that might make paying for non-music digital content a reasonable proposition for millions of people.

Media Evolution

Seth Godin on the evolution of every medium, when applied to the television industry:

TV used to be driven by the guys who knew how to run cameras and transmitters. Then it got handed off to the Ernie Kovacs/Rod Serling types. Then the financial operators like ITT and Gulf + Western milked it. And finally it’s just a job.

Yep. TV has become predictable.

Though I wasn’t part of the early days of public broadcasting, every account I’ve heard or read suggests it was a time of remarkable innovation and experimentation. There wasn’t a lot of money, but there was a lot of passion tied to a powerful mission. These days public TV doesn’t do commercial-style media well.  But it also doesn’t do mission-based media well.

There are outstanding examples of great media creation within the pubcasting world, but as a whole we’ve blanded the place up and disconnected it from our communities. Time to rethink the mission and re-energize the work. And it might just have to start with the engineers.

Wow! KQED drops out of news project

Current has the news that KQED is out of the Bay Area News Project and the NY Times is in.

Personally, I’m fairly disappointed in this turn of events. Perhaps KQED will tell its side of the story in the days to come.

So far, all that’s available is speculation and back-room chatter.

A new pro-social media video

These “revolutionary” videos are always fun — seems like everyone makes them these days.

This one is a little over-the-top for my taste (some of the statistics are taken out of context) and it’s clearly a calling card for the author of Socialnomics. But it’s still well-done and contains lots of little tidbits to get you thinking. Enjoy!

Broadcast Schedule vs. On-Demand

…with the 18- to 34-year-old crowd, who have shown undaunted support for Mr. O’Brien, a time slot is as relevant as which brand of frying pan your favorite restaurants use to cook your meal — maybe it makes a difference in the kitchen, but 99 percent of the patrons just want good food.

via bits.blogs.nytimes.com

This quote is from a great little piece posing the question: Should Conan O’Brien take his show directly to the web and give up on TV?

O’Brien has made the comment that the 11:35 p.m. time slot is the core concept of “The Tonight Show.” I hope, for his sake and comedy’s sake, that was just guff that was part of his fight with NBC.

If O’Brien really believes the schedule is the thing, he won’t just quit NBC, his TV future will be cut short.

Late night TV shaken up by changing media habits

The contract between viewers and late-night hosts can be an intimate one. Yet while we all like to be told bedtime stories, in the main, late-night television is very hit or miss. We watch and wait for the moment of serendipity when a single joke happens to define a moment or a banal interview takes an unexpected turn. But today, if magic happens, you don’t have to wait for the show to enjoy the moment.

Take the Thursday episode of “The Jay Leno Show,” for example. We all know that Mr. Leno has been using the show to land some haymakers on his NBC bosses, but the tables were turned during the “Ten @ Ten” segment that night, when Jimmy Kimmel responded to a question about his best prank: “I told a guy that five years from now, I’m going to give you my show, and then when the five years came, I gave it to him, and then I took it back almost instantly.”

Now that’s a funny comeuppance, but Twitter and various entertainment blogs were alive with references to the joke, and I didn’t have to sit through a bunch of shows to see it.

via nytimes.com

Columnist David Carr picks apart the Conan / Leno debacle by exploring it from the lens of how new forms of media consumption have actually created this mini-crisis for NBC. Excellent piece.

Yeah, we're a sensible business. What of it?

One thing I cannot abide is prevarication. It’s why I’ll never be a successful politician (or an unsuccessful one, for that matter).

So it irks me every time a public broadcasting leader gets up in front of a crowd and trots out the old chestnut of how public broadcasting — especially public TV — is so much better than commercial broadcasting because we produce “Masterpiece Theater” and they produce “Dog the Bounty Hunter.” Recently PBS CEO Paula Kerger took to one of these many stages and talked about how PBS kids programming is so much better than the commercial kids garbage out there, especially since PBS doesn’t attach kids merchandising to the broadcasts.

Too bad someone blew the bullshit siren. [Hat tip to Current for the find.]

And please, let’s not slice-and-dice this story into “well, it wasn’t PBS that did it, it was WGBH, the producer…” yadda, yadda, yadda. The public does not understand these distinctions and we all know it. The conservative blogger also busts out the old Sesame Workshop example, which has dogged the network for years because  no one has had the guts to speak the truth without blushing (which I’ll get to in a minute).

Separately, the issue of PBS buying Nielsen ratings data came up in this Washington Post column (scroll to the bottom), in which Kerger attempts to politically sidestep the fact that the network bought the access to help it sell air time to sponsors. The columnist said Kerger’s explanation of the Nielsen deal “sounded suspiciously like a CBS sales exec at a pitch with potential advertisers.”

Good grief. The problem isn’t that Kerger sounded like a CBS sales exec, it’s that she sounded suspiciously like a CBS sales exec! It’s suspicious because her language was deliberately double-talky. We’ve been taught to be apologetic for operating like businesses, and her roundabout language gives away our cultural discomfort with bottom-line considerations.

I’m tired of the song-and-dance promoted from the tops of our public media ecosystem. Our leaders attack commercial media and praise noncommercial despite the fact that the differences are not so stark; there are good programs in commercial media, and we have some dogs of our own. We rag on “Ice Road Truckers” but secretly sit transfixed for hours during a weekend marathon. We despise the rampant commercialism of kids programming but align ourselves with companies that participate in the same TV-industrial complex.

Let’s get real. Here’s some of what I would like to see in print and hear from our leaders when they talk to the public:

  • Nonprofits are still businesses. If they’re run without good business practices, they will fail. If a nonprofit corporation fails, the public good they were organized to pursue will be lost. So it’s good to operate like a business. Stop acting like this is a bad thing!
  • Sesame Workshop makes money from character licensing? Good for them! Money they make in that way offsets the cost to PBS and stations. Without that separate income, that show would cost stations a metric ton more to produce, meaning that show or others would be canceled. Nonprofits are specifically allowed to make unrelated income — they just have to pay taxes on that income. So guess what happens…
    • kids get “Sesame Street” products they like, attaching them to a program with great educational value
    • people are employed in making, transporting and selling the products
    • taxes are collected on the profits, helping pay for government programs (like public broadcasting)
    • actors, directors, producers, writers and other artists are paid a fair wage
    • the cost to PBS and stations is reduced for a beloved program
    • …and this is bad how?
  • Corporations used to be more openly philanthropic, but now they want something for their money — we can’t change that. So we can either take their money and create “advertising lite” options for them, or leave the money on the table. Maybe it is wrong to take the money and add corporate messages to our content. If you’ve got a better idea, we’re all ears.
  • Yeah, we don’t like the slide toward advertising either. But watch 1 hour of PBS and 1 hour of Discovery and compare the number, frequency, length and stridency of the commercials you see. There’s a difference and you know it.
  • Buying Nielsen data is standard practice in the TV world. It helps us get sponsorship dollars. Frankly, you should be shocked it took us this long.
  • Don’t like our mild commercialism? Push for legislation to fund public media at a level where corporate sponsorship isn’t needed, BBC-style. We don’t like selling ourselves anyway.
  • We produce “Antiques Roadshow” because it gets ratings (and dollars) not because it’s programming that consistently lives up to our mission.
  • We broadcast “Lawrence Welk” because old people like it and we want their money when they die.
  • There’s quite a few programs on commercial media we like and respect — it’s not all garbage. For example, we’re mad we didn’t think of “Mythbusters” first.
  • Sometimes we will use marketing tactics to make people aware of our programs. Deal.

Would I phrase all the messages exactly this way? No, of course not.

But the messages must be clear: we’re businesses, we do good things for our communities and we use a variety of tactics to achieve our goals, some of which involve trade-offs of mission and sustainability.

And if you can suggest ways in which we never have to make trade-offs, let’s talk.

Devastation and Response

The Haiti disaster is especially sobering for those of us living in the hometown of North America’s largest recorded earthquake. We’ve got earthquakes, tsunami and volcanoes up here. Plus any quake here has a 50/50 chance of striking us in the midst of sub-freezing temperatures. So yeah, we’re thinking about Haiti a lot.

Devastation

There are lots of stories out there on the Haiti quake. But perhaps the most important story comes from the images, not from things like “7.0” or “200 years.” Be sure to visit The Big Picture to see the devastation and gain a sense of the tragic scale. Just a sense.

Response

There are lots of ways to help, most involving money. Choose carefully, of course, as the scammers come out of the woodwork during these events, and some charities are barely charitable at all. For me, a specifically-directed donation to the Red Cross or Doctors Without Borders makes the most sense. But that’s me.

Support Doctors Without Borders in Haiti

By the way, you can help spread the word with graphics like the one above by visiting Doctors Without Borders here.